At Ecox, we value your satisfaction and offer a clear and fair return policy to ensure a positive shopping experience. Below, we outline our guidelines for the return process:
We accept returns within 30 days from the date of purchase. This timeframe allows you to review and test your products thoroughly.
To be eligible for a return, the product must be in its original box and free from any damages. Please ensure all accessories and manuals are in perfect condition.
Customer Selection Errors:
If the product selection error is the customer's responsibility, they will be responsible for covering the return expenses to receive the corresponding refund.
In case we have made a mistake in the product shipment, we will cover the return expenses. We will provide you with a return label to make the process as convenient as possible for you.
Contact for Returns:
If you wish to initiate a return, you can reach out to us through the following means:
Phone: (+1) 305-639-8729