Return Policy

At Ecox, we value your satisfaction and offer a clear and fair return policy to ensure a positive shopping experience. Below, we outline our guidelines for the return process:

Return Period:
We accept returns within 30 days from the date of purchase. This timeframe allows you to review and test your products thoroughly. The customer must pay for return freight. A restocking fee of 20% may be applied.

Return Conditions:
To be eligible for a return, the product must be in its original box and free from any damages. Please ensure all accessories and manuals are in perfect condition.

Customer Selection Errors:
If the product selection error is the customer's responsibility, they will be responsible for covering the return expenses to receive the corresponding refund.

Our Errors:
In case we have made a mistake in the product shipment, we will cover the return expenses. We will provide you with a return label to make the process as convenient as possible for you.

Contact for Returns:
If you wish to initiate a return, you can reach out to us through the following means:

Email: info@ecoxline.com
Website: www.ecoxline.com
Phone: (+1) 305-639-8729